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Frequently Asked Questions
General
Yes, a daily $30 per room, plus tax amenity fee is added to the room rate, allowing guests to enjoy many benefits without additional charges. This covers the following amenity fee inclusions:
- Daily use of beach towels and chairs
- Hospitality lounge with ample seating, televisions, a pool table, and panoramic views
- Computer workstation with printer
- WiFi
- Baggage carts
- Luggage storage
- Wake-up call service
- Local and toll-free calls
- Daily newspaper
- In-room coffee
- Lemon water provided daily in the lobby
- Sauna access
Check-in is at 3 PM, check-out is at 12 PM. Early check-in and late check-out are based on availability and may cost additional fees. Please check with the front desk at check-in for availability.
Yes, we have limited on-site overnight self-parking available at an additional cost.
Our housekeeping service is provided every third day. If you require additional items or fresh linens before your scheduled service, please contact the front desk, and we will be happy to assist you.
We do not provide airport transportation. Please give us a call at 808-923-9805, and our team will provide airport transportation options.
Yes, luggage storage is available.
Yes, they are first-come, first-served and free of charge. When making your online reservation, you can request it in the notes or call us at 808-923-9805.
We offer rollaway beds for an additional $35 per night, plus tax. When making your online reservation, you can request it in the notes or call us at 808-923-9805.
Yes. Hawaii residents can enjoy exclusive kama’aina rates at Pacific Monarch with a valid state ID, providing locals with a great way to experience Waikiki.
For group inquiries, please contact us here.
Policies
We allow service animals at Pacific Monarch.
For flexible room rates, all reservations must be cancelled 24 hours prior to arrival to avoid a penalty of one night room and tax.
For non-refundable rates, reservation is prepaid and can’t be canceled. Some exceptions are made within 24 hours of booking without penalty.
Reservations with flexible rates require a deposit equal to the value of the first night’s room and tax charges at the time of booking.
For non-refundable rates, full pre-payment is required at the time of booking.
The hotel is a non-smoking facility, but there is a designated smoking area.
Yes, all minors must be accompanied by an adult in the sauna and hospitality lounge areas.
Amenities
Open daily from 7:00 am to 10:00 pm.
Open daily from 7:00 am to 10:00 pm.
Open daily from 7:00 am to 10:00 pm.
Yes, our studios and one-bedroom suites have microwaves.
Yes, our studios and one-bedroom suites have refrigerators.
Yes, our studios and one-bedroom suites have an in-room safe.
Yes, we provide beach towels and chairs, and they are included in the amenity fee.
We have several on-site dining options. Please visit our Eat & Drink webpage to learn more.
